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Job Description
This role is responsible for leveraging strong technical knowledge to ensure the stable operation of the organization’s business by maintaining the different technologies and systems that form the IS Infrastructure. Additionally, the role is responsible for providing applications support and process automation (scripting), responding quickly to service interruptions and service requests to maintain operations efficiency.
Key components of this role are:To execute Regular IS Basic Tasks
To provide user support and troubleshooting
Branch technical support:
Assist IS Specialist in daily tickets que related to hardware tasks.
Help resolve common incidents and problems efficiently
Leverage and fully optimize existing systems and tools
Create a community that promotes the sharing of best ideas and practices and be a catalyst in promoting global consistency
Offer suggestions and comments to Regional IS Manager/Geo IS for systems improvements
Assist with the implementation of global, regional and branch IS projects
Assist with occasional analyzing of data
To ensure adherence to the Company's policies and procedures
To display and communicate the Company’s culture
To maintain regular communication with Regional IS Manager and District Manager
- Global Logistics industry knowledge including latest technologies and industry trends
- General understanding of Expeditors operations, logistics, and business
Have a fundamental understanding of Expeditors operational systems, including ETMS and EDMS
- Basic understanding of Windows Server (e.g., Active Directory, Remote Administration), Unix Systems, and EDI protocols
Microsoft Scripting knowledge (e.g., PowerShell, Command Line Scripting)
PC troubleshooting, maintenance and deployment knowledge
- Mobile device troubleshooting (iOS/Android)
- Networking fundamentals (LAN/WAN)
Strong PC software skills including Windows and related software applications (Word, Excel, Visio, PowerPoint, SharePoint etc.)
Effective problem solving skill
- Effective communication (written and verbal) and customer service skills
Qualifications
Education and Experience:- College degree/technical degree or equivalent experience
- Preferred experience in the logistics industry
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.