Junior Service Desk Analyst / Customer Support Representative

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.Get The Future You Want | ;/p>

• 1-5 Years of Customer Support or Service Desk Experience preferred.
• Should have excellent communication and English speaking skills
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Knowledge of basic computer operations.
• Courteous with strong customer service orientation.
• Dependable with proficient attention to detail.
• Good listening and responding skills.
• Should be willing to take up challenges and go extra mile to perform work responsibilities
• Should have great interpersonal skills and ability to perform under pressure
• Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
• Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
• Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
• Meet customer requirements through first contact resolution.
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.