Lead Windows System Administrator

Zycron has joined with a public sector entity in search of a Lead Windows System AdministratorTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Participate in the on-call rotation.
• Administer and maintain the backup procedures and processes.
• Provide after-hours coverage for change windows and scheduled processes (i.e. system patching) as needed.
• Provide excellent customer service.
• Lead a team of 3 systems administrators
• Mentor other system administrators
• Assign projects to appropriate staff
• Ensure timely completion of assigned projects
• Additional Duties and Responsibilities:
• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Escalate service issues that cannot be completed within agreed service levels.
• Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
• Develop in-depth knowledge of the IT Services responsibilities and how it relates to business needs.
• Document internal processes and procedures related to duties and responsibilities.
• Work with IT Manager and other support staff to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

• Advanced understanding of operating systems, business applications, printing systems, and network and telecom systems.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization’s key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Self-motivated with the ability to work in a fast paced environment.
• Educational/Vocational/Previous Experience Recommendations:
• 4+ years of IT or related experience.
• 2+ years in a lead role.