Level 2 Support Technician

24 Nov 2024

Vacancy expired!

CAI is actively seeking a Level 2 Support Technician to join a growing organization in Jackson, TN.

Position Summary:The Service Desk Technician II will troubleshoot, diagnose andresolve problems related to computer hardware, software, mobile devices,printers and other technology tools and products. Working in a teamenvironment, the Service Desk Technician will provide end-user and visitorsupport in accordance with established operational and procedural measures anddocument events for reference/tracking and compliance purposes. Incidents andrequests will be tracked in the Service-now ticketing tool. Service desk hoursare 8-5. A positive Customer Service oriented attitude is required.

Primary Functions and Essential Responsibilities:• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs)• Escalate complex events to appropriate individuals, as necessary• Manage user and device event tracking through global ticketing system• Provide technical and troubleshooting assistance related to MS Windows/Office, MACs and other desktop applications• Source computer hardware, mobile devices and other technology tools and products and coordinate approval and payment• Receive, configure and deploy computer hardware, software, mobile devices and other technology tools and products• Enroll and administer mobile devices• Maintain and support office telephone systems and software, audio-visual (AV) equipment and multi-function printers• Manage user/computer/group objects within Active Directory (e.g., password resets, adds/moves/changes, folder/share permissions)• Provide limited technical and troubleshooting assistance related to the company’s critical business systems• Perform on-call duties and technical implementations/upgrades that may occur after normal business hours and on weekends as required to minimize business impact• Assist division/corporate IT teams in becoming and remaining compliant with the company’s IT security policies and minimum standards• Perform and document quarterly self-assessments and monitoring activities• Provide periodic assistance to internal and external auditors• Participate in the creation and maintenance of enterprise operations documents (i.e., policies, standards, procedures and guidelines)• Ensure risks associated with changes to critical assets are considered and adequately mitigated prior to implementation (i.e., change control)• Liaise with third-parties as it relates to any of the above• Perform or assist with other activities for which an IT Support Specialist might reasonably be expected to participate• Other duties, as requested

Requirements:• Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience preferred• One to three years of relevant experience• Self-starter who takes initiative and requires minimal supervision• Strong analytical and problem solving skills, systematic thinking, and a good understanding of technologies deployed in the IT environment• Customer focused with the ability to communicate to, and develop relationships with, all levels of the organization• Excellent written and oral communication skills• Ability to multi task• Team mentality and the ability to work effectively with diverse stakeholders• Attention to detail• Ability to accomplish tasks by established deadlines and to use time efficiently to balance competing demands and priorities• General understanding of how financial systems support business goals and objectives• Occasional travel (up to 10%)• A+ Certification and ITIL Foundations Certification a plus• Equivalency:o Seven-ten years’ experience – Service Desk Technician IIIo Three-seven years’ experience – Service Desk Technician IIo One-three years’ experience – Service Desk Technician I

Physical Demands (see below)· Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards· Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.· Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitorIf you are interested in this position, please apply using the "Apply" option. If you have questions, or would like to speak with a Recruiter directly, send an email to the contact person below and note the job identification number in the subject line. Kristin FreemanSr Technical Recruiter203-209-5925Kristin.freeman@cai.iowww.cai.io

Reasonable Accommodation Statement:If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.This email is

only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration https://www.cai.io/careers/career-portal/

EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

  • ID: #23387586
  • State: Tennessee Jackson 38301 Jackson USA
  • City: Jackson
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2021-11-24
  • Deadline: 2022-01-18
  • Category: Customer service