Operations Shift Leader

OverviewOperations Shift leader Full Time, 80 Hours per pay period, Day Shift Covenant Health Overview: Covenant Health is the region’s top-performing healthcare network with 10 hospitals (http://www.covenanthealth.com/hospitals/) , outpatient and specialty services (http://www.covenanthealth.com/services/) , and Covenant Medical Group (http://www.covenantmedicalgroup.org/) , our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times. Position Summary: Under general direction, have duties of instructing, directing, and checking the work of other operations analysts. Monitors multiple mini or mainframe computers by operating the central console or on-line terminals. Requires full technical knowledge of computer operations in a client/server environment. Assists in operations scheduling. May assume shift responsibilities in the supervisor's absence. May work with software systems engineers to resolve problems. Assists less-experienced analysts in problem resolution. Responsibilities

Oversee all data center personnel and processes during assigned shift.

Assist with scheduling of tasks and personnel

Resolve escalated issues, referring larger issues to Operations Supervisor or appropriate personnel.

Study program operating instruction sheets to determine equipment setup and run operations.

Monitors workflow, storage devices, printers, and the error messages and determines points of program or equipment failure.

Manipulates controls in accordance with standard procedures to rearrange sequence of job steps to continue operations when individual units of the system malfunction.

Ability to confer with software systems engineers or applications programming personnel in the event errors require a change of instructions or sequence of operations.

Maintains documentation and operating records such as machine performance and production reports.

Other related duties as assigned.

QualificationsMinimum Education AS in computer related field preferred or equivalent work experience. BS preferred. Minimum Experience Minimum of five (5) years experience in a progressive data center environment required. Demonstrated competency to work on all phases of computer operations. Demonstrated communication and leadership skills. Competent to work at the highest level of all computer operations phases. Licensure Requirement None. Apply/ShareJob Title Operations Shift Leader ID 3746595 Facility Covenant Health Corporate Department Name IT TECHNICAL SVCS