Job title:Order Fulfillment SME HPM&EC - NAMYour role:
Possesses comprehensive knowledge and expertise in specific processes such as US or DI&IGT, or channels like Fast Flow
Responsible for implementing, controlling (incl. compliance) and optimizing processes with a holistic view from end to end
Leads or participates in upcoming process changes, liaising with Business Units, BPO and Regions
Acts as the first point of contact for operational process escalations, resolving issues and updating work instructions
Leads and drives process improvement and automation initiatives to standardize and enhance efficiency in alignment with global requirements
Demonstrates deep understanding of systems, tools, and internal processes within the Global Business Services (GBS) environment
Serves as an ambassador for system process improvements within their knowledge area or related satellite tools
Addresses critical issues and change requests within their domain, providing instant support and participating in SAP improvement projects
Gathers, analyzes, and organizes performance data to identify opportunities for process improvement and ensure compliance, adherence, and standardization
Trains the team on data interpretation, coordinates test activities for E2E deployment programs, validates work instructions, delivers key user training, reports incidents, and participates in improvement projects on behalf of the local organization
You're the right fit if: (4 x bullets max)
Bachelor’s Degree &/or 4+ years applicable business experience required.
Strong influencer empowered and capable of leading cross-functional teams.
Ability to handle pressure and take direction in a demanding environment.
Excellent communication and presentation skills.
Ability to work as part of a team as well as independently.
Advanced Microsoft Office and SAP experience is required.
Experience with Lean and/or Six Sigma process improvement & analytical techniques is required.
Experience with SCM concepts - forecasting, planning, optimization, and logistics - gained through work experience is preferred.
Strong project management skills and ability to prioritize and deliver initiatives.
Strong conceptual understanding of Global Supply Chain & Inventory Management practices & techniques desired.
Ability to interface with all levels of the organization on issues related to capacity, demand plans and business strategies is preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran
Full-time