Description Job Summary Under supervision assist with payroll operations. Solves basic pay related inquiries of limited complexity. Summarizes colleague inquires in written form into a computerized template or ticket. Manage inbound and outbound calls. Visually examines payroll records to create tickets to resolves basic data errors and discrepancies when necessary, using Standard Operating Procedures (SOP). Key Performance Indicators Adherence to compliance (e.g., company, federal, state, local, etc.) Service Level Agreement (SLA) alignment Principal Duties and Responsibilities Document colleague voice interactions in writing within tickets. Knowledge of basic payroll and timekeeping information (e.g., utilization of basic mathematical, etc.) Manage inbound and outbound calls to assist with colleague inquiries. Respond to basic inquiries from colleague regarding payroll related matters. Performs other related duties as assigned. Requirements CANDIDATE SUMMARY Required Experience Ability to maintain confidentiality. Accuracy and attention to detail Basic computer skills and knowledge of Microsoft Excel Basic time management, strong organizational, and deductive reasoning skills Basic aptitude with numerical data Experience working in a multi-tasking environment (specifically while talking with colleagues and resolving inquires). Provide active listening, empathy, and problem solving. Required Leadership Traits and Characteristics Teamwork and Collaboration skills Formal Education, Qualifications or Training High School Diploma or GED 1 - 2 years of Payroll-related experience, preferred. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Full-time