DescriptionAmazon Global Engineering Services has an opening for an experienced Program Manager to join its Quality and Governance team as member of Engineering Planning & Analytics. The Quality and Governance team looks to address quality improvement opportunities within engineering processes. This role would be responsible for:Understanding complex processes, critical paths, and the systems that support suchIdentifying opportunities across platforms allowing for inadequate information transfer and unplanned adjustmentsCreating and leading defect analyses in order to drive meaningful process and quality improvementsWorking with Change Management organizations to qualify software and process barriers across Global Engineering Services (GES) org/systemsParticipate in Cross-Functional Groups to address and improve process & system challenges within Global Engineering Services (GES)Understand and mitigate system inputs to ensure ongoing software & process functionality in addition to Bill of Materials (BOM) accuracyIdentifying and addressing pain points through Lean Engineering and other applicable techniquesLeading & implementing significant process improvement projects within team and larger Global Engineering Services (GES) networkLeveraging pre-existing Change Management workflows to incorporate ongoing process improvements and to reduce opportunity for quality defects inside planning and implementation processesAssisting Software and Project teams with project valuation and prioritization for inclusion in roadmaps; includes ongoing validation trackingA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!We are open to hiring candidates to work out of one of the following locations:Nashville, TN, USA | Seattle, WA, USABasic Qualifications
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Full-time