The purpose of this position is to manage the day-to-day relationships with our wholesale customers and to deliver a frictionless customer experience that enables our marketers to be commercially focused.Provide exemplary service to wholesale and DEF customers by developing and maintaining relationships over the phone, solving issues as they arise and handling customer inquiriesCollaborate with the sales team members you support to identify customer needs, pain points, and business opportunitiesManage and own the onboarding of customers within CRM. This includes but is not limited to the creation of and continual upkeep of account, pricing, and contractual level detail.Communicate key updates and information to customersManage the customer feedback process so we can proactively understand their views on our business and service levelsProvide account level analysis and trend reporting for marketers and leadershipPlan and execute customer check-ins and Quarterly Business Reviews with select customers to ensure customer successDevelop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needsModel behaviors that support the company’s common purpose; ensure customers and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and procedures.Complete other duties as assigned