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Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.Military encouraged to apply.Job DescriptionThe purpose of this job is to monitor customer accounts and payments to ensure collection of receivables and minimize company exposure as well as provide customer support.Essential Functions
Perform collection of past-due invoices for direct bill, wholesale, fleet, and RV accounts
Monitor and review daily receipts as well as draft returns and collect payments accordingly
Develop and maintain customer relationships ensuring response to customer needs including invoices, transaction details, and other account specifics
Work with billing card services to activate or inactivate accounts on direct bill
Support account set-ups by entering accounts into CreditView to document customer activities and issues
Work with store reconcilers to help research manual re-bills
Assist cash applications team with applying customer payments
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned
Qualifications
High school diploma or equivalent certificate required
Bachelor’s degree in business or related field preferred
Minimum one year work experience required
Bilingual preferred
Specialized Knowledge
Intermediate Microsoft Office skills
Competencies
Excellent analytical, critical thinking, and organizational skills
Strong attention to detail
Excellent written and oral communication skills
Ability to make decisions and work with minimal supervision
Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency
Travel
Travel required less than 5%
Physical Requirements & Working Conditions
General office work requiring sitting or standing for long periods of time
Additional Information
Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay
All your information will be kept confidential according to EEO guidelines
26779Pilot is an Equal Opportunity Employer. Pilot does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Full-time