Position OverviewThe Highway Quality Manager is a full time, project dedicated leadership role responsible for ensuring all maintenance activities performed under the TDOT Region 4 Performance Based Maintenance Contract consistently meet or exceed Contract requirements, Performance Criteria, and Performance Based Maintenance Inspection (PBMI) standards.Serving as the central authority for quality assurance and quality control, the Highway Quality Manager oversees inspections, audits, documentation, corrective actions, and continuous improvement efforts across all asset groups. This position works closely with TDOT representatives, project leadership, field supervisors, and subcontractors to proactively identify deficiencies, prevent nonperformance, and sustain PBMI scores above required thresholds.Key ResponsibilitiesQuality Assurance and Compliance Implement and manage the project Quality Management Plan in alignment with TDOT PBMC requirements
Ensure all work complies with Contract Performance Criteria, tolerances, timeliness requirements, and applicable standards
Verify conformance across all asset groups including pavements, bridges, drainage, roadside, vegetation, traffic control devices, and specialty items
Serve as the primary point of contact for quality related coordination with TDOT inspectors and engineersInspections Conduct routine and targeted quality inspections across the corridor
Identify emerging trends or repeat deficiencies before formal TDOT inspections occur
Validate that all corrective actions are completed within required timeframes
Support joint inspections with TDOT and respond promptly to inspection findingsDocumentation and Reporting Ensure all inspections, deficiencies, repairs, and corrective actions are fully documented in the project maintenance management system
Prepare quality reports, trend analyses, and performance summaries for project leadership and TDOT
Support monthly reporting and audit readinessCorrective Action and Continuous Improvement Lead root cause analysis for quality deficiencies or non-performance
Analyze performance trends to improve maintenance planning and resource allocation
Recommend process improvements to enhance efficiency, safety, and long-term asset performanceTraining and Team Support Support training efforts to reinforce quality expectations across field teams
Provide guidance to supervisors and crews on TDOT standards and PBMI scoring criteria
Promote a culture of accountability, ownership, and pride in workmanship
Reinforce proactive maintenance practices to prevent repeat deficiencies