Rooms Division Manager

Directs and coordinates activities of resort Housekeeping, Front Office, PBX, Guest Relations and Resort Activities to obtain optimum efficiency, customer service and economy of operations and maximize profits by performing the following duties personally or through leaders.As Rooms Division Manager, you will: Assist with plans, develops and implements organization policies and goalsCoordinates activities of Front of the House departments such as Housekeeping, Front Desk, Guest Relations, PBX and Resort Activities, at assigned properties, to effect operational efficiency, elevated level of customer service and economyDirects, monitors, and evaluates all Front of the House personnel, procedures, and company policies as they relate to the Westgate Resorts desired levels of customer service, job knowledge, hospitality skills and guest service techniquesConfers with administrative personnel and reviews activity, effectiveness of operation, and reports to determine changes in programs or operations requiredDirects preparation of directives to division or department administrators outlining policy, program, or operational changes to be implementedPromotes Westgate Resorts philosophies throughout resort to both team members and guestsManages team member relations of the Housekeeping, Front Office, Guest Relations, Resort Activities and PBX by controlling turnover, motivating team members, focusing on team member development, training, retention and conducting regular team member meetingsCross trains Front of the House team members to create a team of customer service-oriented team members, who are technically efficient in a multitude of Housekeeping Front Desk, PBX, Guest Relations, and Resort Activities functionsResponsible the hiring process for all team member/staff positions under his/her responsibilityResponds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfactionOther duties as assignedTo excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.