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The location for this position is virtual/remoteThis is your chance to be a part of an in-house Customer Experience team that’s using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Senior Content Designer, you will bring your technical skills to a hospitality company with an award-winning culture. On the Experience Design team reporting to Manager, Content Strategy, you will support innovative projects including our websites, mobile apps, and other digital platforms.HOW WE WILL SUPPORT YOUHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)
At Hilton, we believe every Team Member is a leader. Our company is committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing core leadership skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.HOW YOU WILL MAKE AN IMPACTYour role is important and below are some of the key job duties that make your work unique.What your day-to-day will be like:
Crafting content audits and plans, building sitemaps, requirements documents, and other artifacts as needed to communicate content strategy
Advocating for all users, including those who use assistive technology to meet their accessibility needs
Writing and editing user-focused interface, descriptive, and editorial content in alignment to brand and design system standards
Using digital tools and other resources to analyze user habits and industry trends
How you will collaborate with others:
Collaborating with research and experimentation to identify mental models and ensure content meets users’ expectations
Partnering with user experience and user interface designers to craft user experiences with language
Interacting with multi-functional partners in product, software engineering, and marketing to fulfill user needs and business requirements
What projects you will take ownership of:
Improving the customer journey with flawless shopping and booking features
Telling the outstanding stories of hotels and resorts in the Hilton portfolio
Turning users into Guests and dedicated customers with engaging digital experiences
WHY YOU’LL BE A GREAT FITYou have these minimum qualifications:
Four years (4) of work experience as a content designer, UX writer, content strategist, copywriter, or related role
Strong writing, editing, and communication skills
Proven application of content design standard methodologies and user experience principles
Willingness to travel 2 – 4 times per year
It would be useful if you have:
An online portfolio or samples of work
Experience working with remote teams
Experience using design tools such as Figma, Sketch, or Adobe XD
WHAT IT IS LIKE WORKING FOR HILTONThe future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!It is the policy of Hilton to employ qualified persons without regard to the individual’s color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our competitiveness in attracting Team Members, customers, corporate partners, and owners.We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $65,000-$100,000 and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTEJob: Experience DesignTitle: Senior Content DesignerLocation: nullRequisition ID: COR013Q1EOE/AA/Disabled/Veterans
Full-time