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- Technical – Collaboration is required with other technical resources both at corporate and in the field in various capacities including systems design, interface engineering, business analysis, quality assurance, and customer support.
- External Vendors – Frequent interaction with technical and functional representatives of our systems vendors.
- Functional - Communications with key business resources to aid in the deployment of new technology and participate in problem identification and resolution.
- Manage business and product requirements.
- Lead efforts to support the Workforce Health and Safety program.
- Work closely with key business resources to identify and document requirements for new technology configuration and deployment.
- Participate in solution design activities to ensure all business requirements are understood and properly addressed.
- Contribute as needed to the preparation and execution of the testing phases of this effort.
- Assist in the deployment of vendor enhancements and other changes
- Serve as a product expert for all products in the Workforce Health and Safety application and all its integrated systems.
- Support the application from a product perspective to ensure it is operational and successfully meets the business requirements.
- Ensure that all product changes and enhancements are properly managed and implemented.
- Keep business partners updated on active issues and efforts to resolve them.
- Provide technical guidance during the development, implementation, support, and maintenance of integrations.
- Serve as a key contact for all vendors associated with Workforce Health and Safety
- Work closely with business partners to translate highly technical information and activities into meaningful knowledge to support decision making.
- Provides afterhours/on-call support as needed.
- Performs other duties as assigned.
- Research and resolve issues identified in systems and interfaces.
- Determine root cause for problems and implement improvements.
- Leads and mentors junior team members.
- 5+ years’ work experience.
- Experience with project management and/or process improvement.
- Technical knowledge of application support and vendor management.
- Strong problem and issue resolution experience and create quality deliverables.
- Ability to meet deadlines and set clear expectations.
- Possess good written and verbal communication skills and be able to communicate effectively. with individuals at various levels within the organization.
- Ability to implement integrations between complex applications.
- Ability to work independently.
- Able to succinctly communicate verbally and in a variety of media.
- Ability to multitask.
- Detailed oriented and analytical with good organization skills.
- Experience implementing new technology solutions for large/complex organizations.
- Well-developed communication skills.
- Create quality work products in the form of presentations, Visio, and documentation targeted to specific audiences.
- An IT product analyst background with business intelligence and reporting.
- Experience with third party device integration is a plus.
- Workforce Health and Safety experience is a plus.
- Bachelor's degree in Information Systems.
- Understanding of use of technologies in a healthcare environment.
- Understanding of hospital operations.
- Demonstrated ability to facilitate diverse groups of people in a problem-solving environment