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Please let me know if you are interested in this opportunity or appreciate if you can connect back with me either through email at
shreedhar & Since this is an urgent business requirement, I’d appreciate a prompt response on this. Job title: Tier 1-2 Service Desk/ Desktop Support (Contract / Onsite) Location: Nashville, TN Duration: 12 Months Contract Job Description:Positions most important duties performed in the normal course of work in order of importance, and the average percent of time devoted to each duty over the course of the year or contract period.Description of Duties (primary & secondary)% of Total Work EffortDesktop Support25%Tier 1-2 Support50%Active Directory Management25%Call Center Support100% Standard work week will not be 37.5 hrs. /wk. Must be able to lift at least 50 pounds.IT Call Center Experience preferred- Able to handle call volume of up to 30 calls per day.People/Customer Service skills requiredPrinter Administration and Troubleshooting class="xContentPasted0" aria-hidden="true" - Server Print Queue, and local QueuesActive Directory Management- Able to navigate Different OUs class="xContentPasted0" aria-hidden="true" - Able to look up attributes class="xContentPasted0" aria-hidden="true" - Able to reset password and unlock accounts.iOS Management, Support, and Deployment- Setting up new phones/Ipads class="xContentPasted0" aria-hidden="true" - Resetting iTunes accounts class="xContentPasted0" aria-hidden="true" - Resetting network settings class="xContentPasted0" aria-hidden="true" - Backup/Restore device dataVideo Conferencing- Cisco WebEx class="xContentPasted0" aria-hidden="true" - MS Teams class="xContentPasted0" aria-hidden="true" - Cisco Presence video solutionsNetwork troubleshooting- Internal vs external class="xContentPasted0" aria-hidden="true" - VPN class="xContentPasted0" aria-hidden="true" - LTE class="xContentPasted0" aria-hidden="true" - WifiApplication Troubleshooting- Account permission class="xContentPasted0" aria-hidden="true" - Compatibility settings class="xContentPasted0" aria-hidden="true" - Browser vs installedRemote support- MSRA class="xContentPasted0" aria-hidden="true" - RDP class="xContentPasted0" aria-hidden="true" - TEAMs class="xContentPasted0" aria-hidden="true" - WebexHardware DeploymentServiceNow- Ticket management class="xContentPasted0" aria-hidden="true" - Ticket assignment