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- Configuration Manager – Assist with the monthly Windows security and application patch/update deployment process for Windows workstations withing the organization. Build, deploy and troubleshoot application deployment packages. Troubleshoot issues with operating system deployments, including UDI and PXE boot. Create custom SCCM reports and SQL queries.
- Intune – Assist with the support of our Microsoft Intune/Autopilot environment including device enrolment, implementing, and configuring auto provisioning scenarios, managing device access and compliance, application management, and managing security.
- Service Manager – Will provide support for the configuration, customization, and administration of the SCSM application and our Cireson management platform. Review and update SCSM console security, apply patches, create console views and roles, and create and install custom Management Packs (MPs) as needed.
- Must have experience extracting customer/business requirements and developing implementation strategy and deploying workflows for common processes.
- Research issues and see problems through to resolution, while keeping customers, others team members, and leads informed.
- Utilize verbal and written communication skills to maintain accurate system documentation and provide training as required.
- Manage customer satisfaction through effectively communicating and managing customer expectations.
- Research technical issues, write papers, and deliver presentations on implementation, best practices, and optimization.
- 5+ year of experience with the installation and administration of the Microsoft System Center Suite of products including troubleshooting and problem resolution.
- Experience with Microsoft Intune/Autopilot environment including device enrolment, implementing, and configuring auto provisioning scenarios, managing device access and compliance, application management, managing security.
- Experience in automation and Application Packaging using PowerShell. Knowledge on using PowerShell App Deployment Tool Kit for Application Packaging.
- Experience with iOS, macOS, and Android device management and support using Intune or Jamf.
- Experience with the setup, management and support of virtual desktops and operating system imaging and patching in a VDI environment.
- Experience with major Microsoft technologies including PC and server operating systems, Active Directory, Exchange, SharePoint, SQL Server, Office 365, and Azure.
- Familiarity with Cireson service management and asset management integrations for Microsoft Service Manager.
- Experience with ITIL Foundations - Incident Management, Problem Management, Change Management, Service Request Management.
- Experience providing tier 3 support to PCs and other hardware/software within an enterprise environment.
- Experience of working within a service environment and with technical teams of IT experts.
- Familiar with the change management process, including the coordination of testing.
- Experience of being able to highlight issues and solutions.
- Strong verbal/written communication skills.