Technical Support Specialist

Description: Our Client's Continuum team is looking to add a technical support specialist to their team on a 6 month contract to hire basis. This tech will support healthcare end-users with Continuum's automated inventory management/charge capture systems as well as some general PC software issues. The Continuum System uses RFID technology to monitor inventory levels and track medical device/consumable usage for healthcare providers, and integrates the data into providers' existing IT systems. The team gets about 400-500 tickets/month and uses a Salesforce ticketing system. Techs should have a solid understanding of IT concepts from an AS degree or A+/Net+ certifications.The manager is actually a TEKsystems former that started as a tier 1 tech three years ago and worked his way up. He is all-in on career advancement and growth opportunities, and is looking for a candidate with call center experience, strong customer service skills, good communication, and most importantly initiative to learn and grow with the team.Skills:Technical support, Customer service, Support, Troubleshooting, Windows, Help desk support, Windows 10, Help desk, Phone support, Call center, Service, azure, networking, Application support, healthcareTop Skills Details:Technical support,Customer service,Support,Troubleshooting,Windows,Help desk support,Windows 10,Help desk,Phone support,Call center,ServiceAdditional Skills & Qualifications:Experience with Azure cloud is a plus. Techs should be familiar with networking terminology such as DHCP, TCP/IP, LAN/WAN, firewall, etc.Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.