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Zycron has a great opportunity for a
Technology Support Specialist with our direct client in Hermitage, TN 37076. This is a 9 month contract position with possible extension. The Technology Support Specialist is responsible for maintaining customer relationships, consulting and supporting mobile workforce in Company locations, client engagement sites, or other locations as required in a 24 hour x 7 day environment.The Technology Support Specialist possesses a technical background solving problems with laptops, printers, software and mobile devices along with superb customer service skills, outstanding communications skills and the ability to create and deliver training related presentations to the user community. Assists technology infrastructure and application development teams in the deployment and configuration of IT systems. Assists in the tracking and procurement of IT assets. Responsible for performing risk and compliance activities. DUTIES AND RESPONSIBILITIES:- Provides Tier 2 in-person and remote PC hardware and software deployment and support.
- Provides asset management and tracking of hardware and software.
- Assists infrastructure teams where local hands on activities are required.
- Provides Mobile Device deployment and support; activities include customer guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
- Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. May deliver monthly technology updates to enhance the customer relationship.
- Provides one-on-one and group training for peers and customers. This may include trainings on new employee orientation, new technologies, hardware/software and process changes.
- Participates in certification and impromptu training to learn new technologies that are applied within the Company environment.
- Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service tickets. Adheres to policy and service level targets through accurate recording of service activities, asset transactions, data retention and PC compliance activities.
- Performs password resets and workstation management in Active Directory.
- Responsible for executing the technical aspects of security, risk and compliance activities, which may include backup compliance, antivirus and malware protection, device encryption, mobile device management enrollment and status reporting.
- Execute data retention and archival activities that include, but not limited to media collection, preservation, and destruction.
- Works directly with the Cybersecurity, eDiscovery and the Office of General Council in response to matters of litigation.
- Supports and provides training for Audio/Video Conference equipment throughout the office. This may include various projection equipment, television/cable systems and support of video conference systems.
- Performs equipment recycling of technology equipment and processing of warranty replacements.
- Performs other job-related duties as assigned.