Admissions Team Lead

The Admissions Team Lead is accountable for leading a team of Student Advisors to achieve or surpass student enrolment target objectives within designated Keypath Academic Partners.This role combines leadership with operational accountability to ensure effective enrolment processes and a superior student experience. Their responsibilities include coaching their team, provide relevant training and troubleshooting at-risk issues to support student success.Additionally, they collaborate with the Senior Manager, Student Operations - Asia to implement new processes, deliver retention outcomes and motivate the team through daily/weekly/monthly initiatives. People LeadershipPerformance and Development: Coach and develop your team to meet study period targets, by setting clear expectations, providing constructive feedback, and supporting professional growth.Employee Relations: Effectively manage low level employee issues.  Where appropriate, escalate concerns to your leader and the People team to resolve in a timely manner.Training and Development: Facilitate the induction of new starters and support the rollout of training and development within the function.Talent Retention: By actively coaching and managing your team through the performance framework you create, nurture, and retain top talent.Talent Acquisition: Awareness of and/or involvement in recruitment initiatives to support identifying top talent.Foster a Culture of Accountability: Encourage and support a positive, collaborative environment where team members clearly understand their roles and responsibilities, are held accountable for achieving objectives, and consistently align their behavior with Keypath values.Be a Change Champion: Advocate, lead, and support the successful implementation of change initiatives that drive engagement and ensure a smooth transition to new strategies. Performance & OperationsSales Management: Drive the team’s day-to-day management to meet and exceed KPIs / targets while maintaining a positive student experience.Process Management: Maintain and manage processes and protocols (including SOPs, training materials, etc.)Championing the Customer: Proactively gather and routinely share comprehensive insights (student feedback, educational trends, performance metrics) to inform and enhance student-centric operational strategies.Continuous Improvement: Support your leaders to solve business challenges by making recommendations to improve performance and the student experience. Stakeholder ManagementStakeholder Engagement: Manage internal stakeholder relationships effectively.Collaboration: Be a strong collaborator and communicator with Marketing, Account Management and Learning Design functions, to align with goals and processes. Other duties, as assigned.