Assistant Reservation Manager

We are seeking a detail-oriented and customer-focused Assistant Reservation Manager to join our dynamic team in Kuala Lumpur, Malaysia. As a key member of our hospitality organization, you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests.Assist in managing daily operations of the reservations department, ensuring efficiency and accuracy in all processesOversee and train reservations staff, promoting a culture of excellence and continuous improvementCollaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiativesHandle complex reservations and guest inquiries, providing professional and courteous service at all timesMonitor and optimize room inventory, working with various departments to maximize occupancy and revenueAssist in developing and implementing reservation policies and procedures to enhance operational effectivenessGenerate and analyze reservation reports, providing insights to support data-driven decision-makingEnsure high levels of customer satisfaction by addressing concerns promptly and effectivelyAssist in scheduling and payroll management for the reservations teamSupport the implementation of new technologies and systems to improve reservations processes