Associate Director, Client Operations, Fund Administration (Japanese Speaking)

Manage deliverables while ensuring adherence to company and department policies and procedures relating to Client Operations and Transfer Agency such as NAV reporting, investor registration, dealing, investor reporting and cash.During Japanese business hours serve as a main contact for daily client inquiries from the client servicing desk at our parent company. Manage these queries to a satisfactory closure, or appropriately handed off to the source team, in line with Japanese client service expectations.Handle any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard in line with Japanese clients’ expectations.Support Client Operations and Investor Operations teams with their deliverables as per the need.Support teams and departments across locations, and direct reports with training and guidance on Japanese client servicing as per the need.  Foster a professional environment of encouraging personal and professional development.Foster collaboration across business units and regions to ensure we deliver against the highest standards in the industry in terms of Japanese client servicing.Support Client Operations and Investor Operations projects, initiatives, and risk mitigation within your team and across teams, encouraging participation, constructive feedback and idea generation from the team members.Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty.