AWS Senior Systems Support Engineer

Your New RoleWe are seeking an experienced IT Professional with strong technical skills and communication who is versed in many technologies and specialising in AWS.The AWS Senior Systems Support Engineer will deliver cutting edge capabilities to the customer through a variety of different programmes and projects. They will work under general direction as part of a small team in the operation and control of software development & team collaboration platforms, while sharing their knowledge and experience; including the installation, integration and support of cloud hosted infrastructure.Responsibilities include:Use standard AWS infrastructure features to build and/or integrate services in support of customer initiatives.Contribute to the operation and support of cloud hosted services within Amazon Web Services (AWS) environment.Create and manage scripts to automate system build, configuration & monitoring.Monitor the performance of services and provide system backup and recovery.Implement best practice Cloud security and support the operation of a security accredited environment.Investigates and enables the resolution of complex operational issues.Provides reports and proposals for improvement, to specialists, users and managers.Receive and handle support requests via service desk system.Facilitating collaboration between stakeholders who share common objectives.Document daily work (steps taken, reasons and outcomes) to ensure transition of knowledge to the Commonwealth and to enable repeatability of procedures and compliance with relevant standards, including Commonwealth record keeping responsibilities.