Business Process Consultant

What you get to do in this role: The Expert Services Principal Business Process Consultant design processes, built on ServiceNow, to achieve customers' desired outcomes. You will develop expertise related to the processes enabled by the ServiceNow platform. Apply ServiceNow knowledge and Core Business Workflows (formerly Employee Workflows) domain expertise in customer engagements to provide optimum workflows. Design and deliver efficient workflows and solutions based on ServiceNow Core Business Workflows (formerly Employee Workflows) product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations. Draft user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them. Lead workshops with customers to assess current processes and establish future-state processes. Be an active contributor of leading practices, and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. Provide feedback to product development to improve the product based on experiences gained with customers. Maintain skills / certifications on HRSD (Human Resources Service Delivery) and/or FSC (Finance and Supply Chain) and/or WSD (Workplace Service Delivery) and/or LSD (Legal Service Delivery) for Core Business Workflows (formerly Employee Workflows). Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team. Play an important part of Advisory offerings working with ServiceNow Partners and Impact. Support the professional development of others through means of mentoring.