Event and Incident Coordinator

Your New RoleCP is a key ICT program with the Department of Defence to supply centralised processing services. The Event & Incident team is responsible for ensuring that all IT event and incident processes are effective in delivering restoration of normal service operations as soon as possible.  We are looking for candidates who are interested in furthering their careers in IT and demonstrate attention to detail and strong customer service whilst working on one of our large Government client accounts. The mission of the team is to provide an effective enterprise-wide ability to proactively monitor, respond and report on system and infrastructure health to key business, executive and operational stakeholders in real-time.Key activities includeEnsuring that event monitoring is conducted in line with appropriate treatment plansEnsuring appropriate actions are taken place to reduce the amount of high priority incidents through event monitoring.Working as a team to ensure monitoring is effectiveEnsuring accurate and meaningful handover of managed cases at shift handoverEnsuring all incidents cases and records are accurately maintained and are of quality in contentMonitoring, management and reporting of areas of focus for multi service provider job queuesParticipating in assessments of the maturity and effectiveness of the Incident processes.Continuous improvement of Standard Operating Procedures (SOPs) to assist in day to day running event and incident activityProvide first level support for Incident Management activities across rostered shifts