Food & Beverage Captain

Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operationAssist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standardsTake and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basisTake food and beverage orders according to guest’s requirements and preferencesDeliver food & beverage services in accordance to departmental standards and proceduresEnsure that all food & beverage are served according to service standardUp-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is fullTry to remember individual patron’s names and their preferences to extend a personalized serviceApply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)Collect food and beverage supply requisition, ensure that the stock collected is as per requisitionHandle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to managementSupervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of managementAssist other Food & Beverage outlets with their operations during peak times or when required