Guest Services Agent

We are seeking an enthusiastic and customer-focused Guest Services Agent to join our team in Kuala Lumpur, Malaysia. As a Guest Services Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable from check-in to check-out.Provide a warm welcome and efficient check-in/check-out process for guestsAnswer guest inquiries and address their needs promptly and courteouslyProcess reservations, room assignments, and guest requests accuratelyHandle telephone calls and emails professionally, redirecting or assisting as neededMaintain up-to-date knowledge of hotel services, local attractions, and events in Kuala LumpurCollaborate with other departments to ensure guest satisfaction and resolve any issuesManage and update guest accounts, including billing and paymentsAssist with concierge services, such as arranging transportation or making restaurant reservationsEnsure the lobby and front desk areas are clean, organized, and presentable at all timesHandle emergency situations calmly and efficiently, following hotel protocolsMaintain guest confidentiality and adhere to data protection policiesPositions are open for Malaysians & Permanent Resident only