Regional IT Project Manager

Key Responsibilities:We are looking for a motivated Regional Operations Manager to lead a team in-charge of implementation of TabSquare’s solution, project management and customer success. The Operations Manager will plan, document, and execute all areas of implementation, client happiness and project delivery to achieve our GMV and Revenue targets. This exciting and challenging role will be a key success factor to the company’s growth strategy in the market.The Regional Operations Manager position involves the following duties:1. Operational Strategy & ExecutionLead and manage end-to-end operations for the region, including onboarding, deployment, and post-launch support.Translate company objectives into regional operational plans and KPIs.Monitor and improve service levels, process adherence, and response times across the region.2. Cross-Functional CoordinationWork closely with Sales, Customer Success, Product, and Technical teams to ensure seamless merchant onboarding and integration.Collaborate with the Product and Engineering teams to surface operational challenges and suggest scalable improvements.Partner with local teams to adapt and standardize processes across markets.3. Merchant Success & Issue ResolutionEnsure merchant satisfaction by establishing a strong support framework for issue resolution and escalations.Oversee regional ticket and incident management, driving RCA (Root Cause Analysis) and follow-up action plans.Track operational metrics and merchant feedback to guide continuous improvement.4. Quality Control & Process OptimizationIdentify process gaps, inefficiencies, or high-friction points and lead initiatives to improve them.Implement SOPs, checklists, and training for deployment and support teams.Drive consistency in execution across outlets and markets.5. People ManagementLead and develop a high-performing regional operations team.Conduct regular coaching, performance reviews, and team capacity planning.

Align the team with operational goals and uphold Tabsquare’s customer-centric culture.6. Reporting & InsightsProvide regular updates to leadership on operational performance, risks, and improvement plans.Analyze data from support tickets, deployments, and merchant feedback to identify trends and areas of concern.