Reservations Coordinator (Groups)

We are seeking a Reservations Coordinator with a strong focus on groups to join our Reservations team on a full‑time basis. Reporting to the Reservations Manager, this role is responsible for managing group accommodation enquiries and bookings, ensuring accuracy, maximising revenue and delivering a seamless guest experience from enquiry through arrival.You will work closely with Sales, Conference & Events, Front Office and Revenue teams to support the successful delivery of group business, including conferences, sporting teams and corporate stays.In this role, you will be responsible for:Managing group accommodation enquiries, quotes and bookingsEntering, updating and maintaining reservations accurately in the systemCoordinating group rooming lists, contracts and billing instructionsLiaising with Sales, Conference & Events and operational teams to ensure smooth group deliveryMonitoring group room blocks, cut‑off dates and rooming list deadlinesEstablishing and maintaining strong relationships with inbound and group business clients, ensuring high service standards, repeat business and long‑term partnershipsConducting follow‑up and analysis of pending and lost group business to identify trends, improve conversion rates and support future sales strategiesSupporting revenue optimisation through accurate rate loading and inventory managementResponding to guest and client enquiries in a professional and timely mannerAssisting with individual reservations and general reservations tasks as requiredThis role is ideal for someone who is personable, detail‑focused and enjoys coordinating multiple stakeholders in a busy hotel environment.