Room Division Manager

Tour hotel daily, audit team members’ adherence to hotel policies and procedures in all phases of service and job functions. Follow up with designated personnel when neededConduct line-ups, review all information pertinent to the day’s businessConduct weekly meetings with divisional managers and review all information pertinent to the week’s businessReview departmental/divisional profits, payroll expenses, rooms’ expenses, cost per occupied room, previous day’s occupancy and room revenuesAnalyze market trends and review clientele to work on upsell opportunity to increase the hotel’s revenueMonitor and handle guest complaints in an expedient and effective mannerAnticipate sold-out situations; assist in locating alternative accommodations for guests and assist in following up with guests in accordance with hotel policies and proceduresReview all out-of-order rooms daily with respective departments to determine most current status and estimated date for return to room inventoryMonitor monthly status of all accrual categories, i.e., linen, bathrobes, uniforms, etc. Team ManagementPlan for future staffing needsInterview, select and recruit direct reportsIdentify and develop team members with potential. Mentor and train appropriate employees for upward growthConduct performance review with the teamConstantly monitor team members’ appearance, attitude and degree of professionalismDevelop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the businessPrepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of servicePrepare payroll and gratuity reportsConduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication