Service Management Officer - 6 Month Contract

About your new role:We are currently seeking a dynamic and motivated Service Management officer to join our Government account here at Leidos and play a significant role in supporting our high performing ESMC Service Management team.As a member of the Service Management team, you will help to deliver a global best practice standard of Service Operations through a Service and Integration Management (SIAM) implementation. SIAM is an approach to coordinating and integrating interdependent services from various internal and external service providers to meet business requirements. As the Service Management officer, you will be responsible for supporting high quality service delivery, service improvement and effective governance across key ITIL processes. This is a key role that interfaces with many stakeholders within the client organisation. You will have exceptional relationship building skills to build and maintain strong, productive relationships across a multi-vendor environment. You will thrive in a fast-paced environment and your ability to maintain calm while working under pressure will be well regarded.As part of the Operations team, you will be responsible for supporting different ITIL processes during Project Transition; ensuring daily tasks are actioned and providing high-level customer service. The Service Management officer will maintains a strong working knowledge of ITIL practices as well as a sound understanding of the SIAM Framework.Provide ITIL Service Management services to the program whilst working towards best practice approaches and sharing knowledge across the Operations Management team;Modelling by example and facilitating effective relationships across the multi-vendor environmentMentoring and developing the capabilities of team membersEnsure team activities are optimised to meet operational requirementsProvide on time, meaningful and high quality reports with detailed analysis targeted at the right audience;Participate in the Continual Improvement program across relevant process areas;Ensure adherence to Governance structures for all new process design and existing process change;Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions.