ServiceNow Solution Lead

Our ServiceNow Operational Platform team provides a range of ServiceNow capabilities to our internal Service Owners and Process Owners, and external customers. We are looking for an experienced ServiceNow Solution Lead to develop and implement solutions across the ServiceNow platform including ITSM, SPM and ITOM modules. As a critical member of the ServiceNow Platform Team the Solution Lead will be responsible for working with our Process Owners and customers, helping to implement capabilities and create solutions of varying degrees of complexity to meet priority business objectives, while working with the Platform Administrators to ensure the stability and sustainability of the overall platform. Duties – What you’ll be doingSome of the specific duties you’ll be performing in this role include:Develop, test, and maintain ServiceNow applications, integrations, and workflows capabilityConfigure ServiceNow modules to meet business requirements, and provide expert ServiceNow knowledge and skills to align ServiceNow out of the box capabilities with required business outcomesWork with CTO and Architecture to develop and implement best practices for ServiceNow development, deployment and releaseDesign and implement ServiceNow integrations with other enterprise applicationsConnect and work effectively with the Product Architects, security and technical teams to ensure the ServiceNow solutions are continuously cyber security compliant, fit for purpose and achieving high levels of value from investmentDrive automation and orchestration, ensuring ServiceNow provides optimal day-to-day execution through streamline, efficient and effective ServiceNow operations.Develop solutions in line with licence requirements with cost optimisation in mindReview demands and consolidate requirements into single solutions that provide multiple benefits Design solutions to assist the Platform Team manage reliability and available for the ServiceNow platform and integrations, actively work to improve and optimise integration of data into ServiceNow from various applications and technology systems.Work collaboratively with ServiceNow technical resources, including engineers, developers, and business analysts across the organisationChampion low-code and no-code maturity of the organisation. Allowing other non-technical teams to improve their own areas by leveraging the platform and its capabilities.Provide hands-on leadership to ensure workload management, Service Levels attainment, achievement  of timelines and other deliverablesWork directly with our Support teams and Business Stakeholders to understand interactions that best support our business to self-service, automation and process needs.Ensure high standards of documentation and process compliance across the delivery team, ensure that all architectural artefacts and deliverables in the responsibility areas are developed to the highest quality standardsSupport the team to plan and manage an Evergreen platform, continuous update and upgrade of current platform, available plug-in, and integration capability. Engage with the vendor and liaise with other internal SMEs to continually ensure a best practice implementation of the system is maintained.Continually conducting research and development of new or improved plugins and capabilities relating to the platform.Coordinate day-to-day tasks and Improvements, managing own time to ensure adequate levels of resource scheduling to meet workload demand Develop and implement operational reporting, conduct analysis and Identify areas of improvement for the various team processes, provide solutions and see them through to completion. Repeat as necessary with a CSI/ Innovation mindset.Work with the Platform Team on priority tasks, helping to remove obstacles and provide/find solutions when neededContribute to projects to ensure deadlines are met, schedules are current and objectives are met, documenting and sharing with appropriate staff on a regular basisDirectly interface with end-users, stakeholders and process owners, helping to document desired business outcomes, matching proposed solutions and verifying that project objectives are fulfilled.Provide frequent communications to all stakeholdersManage an agile pipeline of work delivery, with frequent communications to all stakeholdersProvide technical expertise at engineering governance and other forums to ensure best outcome solutions and initiatives are achieved. Attributes – About youThis position will embrace both business process analysis and ServiceNow technical skills. This role is suited for a skilled and hard-working individual who possesses strong communication and interpersonal skills, and who is passionate about delivering end-to-end customer-driven sustainable solutions. The successful candidates will have to tackle complex problems requiring a creative mindset to find innovative and elegant solutions. You demonstrate attention to detail in your approach to solving problems and deliver work products. You take accountability for outcomes and understand the impacts poor solutions have on your team, and the stability of the platform. You work well in an environment where you and your team have a proactive and agile way of operating. As a self-directed individual you don’t tend to wait for management direction to identify what needs to be done and can make sound business decisions on prioritisation.  You take a collaborative approach, while also having strong judgement decision making and are not afraid to lean in with the team on critical issues or incidents. Finally, you pride yourself on excellence, everything you build and touch should be secure, consistent, repeatable, and scalable.