Why You’ll Love Cisco We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more substantial than ever before in our lives. Our employees' groundbreaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.What You'll Do
Provide data intelligence through generation of sophisticated reports and analyses from multiple cross-functional sources to substantiate business decisions and recommendations.
Identify trends & patterns in datasets, locate points of influence, and communicate synthesized data results.
Conduct deep analysis of various attributes (e.g., product, technology, sentiment, segment, business entity, customer) to determine key drivers.
Define, analyze and translate business requirements and Use Cases partnering with Business Stakeholders and SMEs to resolve business problems.
Assist business functions with data analysis for business/value case development for key central initiatives.
Model internal business processes and data flow, identifying critical components that affect functionality and system performance.
Identify operational improvement opportunities through analysis of business drivers and practices.
Who You'll Work WithLife cycle OperationsSimplifies, automates and scales lifecycle operations by providing Installed Base Analysis, Renewal Readiness, Auto Quotes, Asset Management, Service Contract Management and Entitlements for the recurring revenue business. Responsible for delivering Cisco's asset management offer and scaling renewal operations encompassing all aspects from IB analysis, quoting and entitlement. Installed Base Management works with 600+ CX Renewal Managers (RMs) and Specialists (RS) on renewal opportunities primarily from our large Premier, Key, and Major accounts. We manage customer and renewal scope definition, aggregate and reconcile IB from multiple sources, and facilitate quoting, ordering, and entitlement review for services and software offers. Each year, we ensure there is a quote-ready Installed Base for 5k renewals worth $5B, ensuring:Full visibility and readiness across TS, DNA & CISG offers to promote on-time renewals.Uncovered assets are highlighted to help expand services coverage and reduce support risk.RMs are aware of up-sell and cross-sell opportunities.Asset management is a proactive paid service under the CX Expert Care offer that provides customers with experienced resources for contract and asset (HW and SW) lifecycle management. The Asset Manager serves as the single point of contact to the customer, partner and Cisco account team for reconciling and providing insight on a customer’s assets and contracts. The service:Supports 700+ customers with 1000+ paid engagements, which brought in $58M in FY22.Leads 115M lines of Installed Base with a HW GPL value of $850B+Service Contract Management (SCM) supports Cisco’s 1.5M service contracts and 300M contract lines through service contract creation and maintenance requests from customers, partners, distributors and internal Cisco teams. SCM processes 12M records/qtr. to support Contract MACD (Move, Add, Change & Delete) transactions, which ensures accurate, timely and frictionless renewals and quoting and ordering flows. This is done by using commerce tools and by adhering to service contract data governance policies. The primary support offerings include service entitlement support, service coverage date maintenance, asset ownership alignment and visibility, renewals / quoting ordering support, and brand protection & data quality support.Enabled $183M in SFC True Up bookings and supported 58 CXEA Accounts with ACV of $89M in FY22.Who You Are
Analytical thinking and problem solving
Ability to analyze current state, define future state, assess risks and define change strategy
Ability to analyze trends and leverage analytics for partner problem identification
Understand and be able to root cause issues
Devise and drive solutions to partner problems
Ability to communicate and influence solution proposals
Measure and assess solution performance
Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations
Knowledge and experience with Agile practices
Experienced 5-10 years if experience in same industry or similar
Analytical thinker and motivated by problem solving
Have an outstanding vision and analytical approach to evaluate current state, define future state, assess risks and define change strategy
Can analyse trends, very data savvy , projection and forecasting / planning expertise
Great communications written and oral, build story lines & business cases
Knowledge and experience with Agile practices
Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCiscoCisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.Full-time