Account Director, Performance Marketing & Client Services

We are seeking an experienced Account Director to lead strategic client relationships, drive measurable marketing outcomes, and help shape a high-performing performance agency model. This role is ideal for a client services leader who combines executive presence, marketing strategy, commercial acumen, and strong cross-functional leadership. About the Role The Account Director will serve as the senior relationship and strategy lead for a portfolio of clients. This person will partner with client executives to understand business goals, translate those goals into integrated marketing strategies, and align internal teams around execution, performance, service quality, retention, and growth. What You’ll Do Own and grow senior-level client relationships across assigned accounts. Lead strategic planning, business reviews, renewal discussions, and executive client conversations. Translate client objectives into actionable marketing strategies focused on measurable results. Partner with account management, creative, media, analytics, reporting, data, operations, sales, and finance teams to deliver integrated solutions. Identify opportunities to expand services, deepen client value, improve performance, and grow revenue. Monitor account health, client sentiment, delivery quality, profitability, and retention risk. Serve as the escalation point for significant client issues and lead proactive resolution plans. Mentor account team members and help strengthen agency operating practices, governance, and client engagement standards.