Arvato is hiring a customer relationship-driven Account Manager to manage our services for a high-tech client. In this role, you will lead a team of Customer Service Representatives, have P&L ownership, supervise program execution and changes to the scope of the program. Maintaining good communication and working relationship with clients as well as key decision-makers internally is critical to the success of the company and the client’s expectations. You will also serve as a liaison between the client’s expectations and the operational output to meet or exceed established Service-Level-Agreements (SLAs). Success in this role will be determined by achieving key targets related to financial performance, timely service, scope control and growth. YOUR TASKS:Act as key client contact and build strong working relations with decision makersEnsure SLAs are met and monitored per contractual agreementProvide efficient customer service through daily management of the Customer Service Team including motivating, coaching, problem solving, recognizing and rewardingManage financial objectives and reporting including gathering data for invoicing, preparing invoices, financial forecasting, and participating in annual budgeting processEnsure a smooth interface among all internal departments (Service Delivery, IT, Finance, Customs/Trade, Transport and all other operating entities involved) to enable a successful implementation or operation of the agreed scope of the businessLead new process development and continuous improvement throughout the supply chain to meet quality standardsParticipate and prepare for weekly/monthly/quarterly Business Reviews to report on day-to-day business, SLAs, and project implementationsAny additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environmentThis job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.