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Career Area:Marketing / Sales / Product SupportJob Description:ABOUT CATERPILLARCaterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.CATERPILLAR REMANUFACTURINGSince 1973, Caterpillar Remanufacturing has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability.Caterpillar takes a system view of the life of our products. We design and manufacture them for multiple lives, our dealers support and service them to maximize their value to the customer, and we remanufacture them at the end of their serviceable life to deliver the next generation of value. Our industry leading engineering and manufacturing expertise, large field population and world class dealer organization make this possible. This total life cycle approach allows us to provide sustainable solutions that help our customers build a better world.It’s rewarding to work where your contributions will matter.Our Caterpillar Remanufacturing Division currently has an opening for a Global Account Manager position to drive alignment and prioritization with enterprise partners and with Reman partners to further accelerate services growth. The incumbent will lead/support aftermarket projects, deliver services solutions, and provide market insight including overall leadership for Cat Remanufacturing and Caterpillar Electric Power industry services growth strategies. Communication is a key element for success in this role. The Account Manager will work with Reman leadership, Large Electric Power and Retail Electric Power Segment Leadership, Distribution Services Leadership, and Cat Dealer Senior leaders to drive success.Develop and maintain effective internal partner relationships so that sales objectives can be achieved. Establish high-level relationships with business decision makers and identify business requirements and customer pain points. Support the development and integration of Reman solutions in the Electric Power aftermarket strategy for key segments and customers to assure continued customer loyalty and facilitate services growth.Job responsibilities to include but are not limited to: Drive alignment on strategies and priorities with internal enterprise partners (IPSD, LPSD, Reman, PSLD, ICS, and Cat Digital) and Industry partner (Electric Power) Deliver incremental growth through repair options development with Reman products and components and engagement. Communicate industry voice of customer, dealer, and market to Reman internal partners on strategic initiatives Provide insights on aftermarket product development, improve processes, develop solutions to drive customer centric culture, and improve customer experience Develop and maintain effective internal partner and Cat Dealer relationships Support go-to-market (GTM) strategies and material, drive alignment and prioritized areas of focus with industry teams to maximize initiative impact. Support aftermarket NPI program business case development and program execution. Support industry groups with Reman critical parts forecasting.Basic Requirements: This position requires a college or university degree 5+ years’ experience E&T or Aftermarket commercial and/or engineering roles.Top Candidates will also have: E&T industry commercial experience (prime product or aftermarket) Reman product, NPI, and/or operations experience Excellent communication and presentation skills Ability to build strong relationships with individuals at all levels managing sensitive issues worldwide Ability to drive global results through direct and indirect influence Experience with aligning on and achieving sales growth (prime product or aftermarket) targets Experience with introducing new products or services to the global marketplace Experience executing cross enterprise projects across the globe Strong project management experience and business acumen. Broad company knowledge with multiple functional or geographical area expertise Experience with insight enabling tools such as Jupiter, OLGA, Customer or Fleet 360, etc. Knowledge of aftermarket metrics and operational definitions Ability to translate data insights into executable actions and strategy development Candidate must demonstrate Caterpillar’s values of Integrity, Commitment, Excellence and Teamwork Self-starter and team player including willingness to mentor and coach othersTravel: 30% to 40%Additional Information:Primary location for this position is Dallas, TX, with relocation assistance available.This position offers a hybrid work environment.Benefits:
Medical, dental, and vision coverage
Paid time off plan (Vacation, Holiday, Volunteer, Etc.
Company matched 401k savings plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short and long-term disability coverage
Life Insurance
Paid parental leave
Healthy Lifestyle Programs
Employee Assistance Programs
Voluntary Benefits (Ex. Accident, Identity Theft Protection)
Domestic relocation assistance to Dallas, TX is available for this position.This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers. #LICaterpillar | Caterpillar Careers | Build What MattersIt's time to do the work that matters.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.
Full-time