Kforce is immediately adding a full-time Account Support Field Engineer in support of our industry leading technology development client in Austin, TX. Our client is seeking candidates who are driven to make positive changes to the way people live and work by creating breakthrough technology solutions. Responsibilities:
The Account Support Field Engineer is responsible for resolving company hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of customer's data centers
Analyzes, troubleshoots, and resolves issues within IT infrastructure including Enterprise systems, servers, storage, and networking
Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
The Account Support Field Engineer will provide installation and or break/fi x support including component replacement, hardware troubleshooting, and operating system installation
Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities
Associate degree or equivalent degree in computer science or related area of study and 3-5 years of technical experience; Without a degree, two additional years of relevant professional experience (5-7 years in total)
Must have a basic understanding of Storage theory, Server layout and Network concepts
Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices
Requires good understanding of the general/technical aspects of the job
Able to proficiently perform data center support tasks with little guidance
Demonstrate hands-on practical knowledge of systems and policies
Able to perform high volume/low impact tasks in an efficient and knowledgeable manner
Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand
Must possess professional written and verbal communication skills
Must be organized and able to document daily activities
Must maintain successful communication and working relationship with management & peers of all levels
Teamwork and interpersonal skills
Must be willing to work outside of standard business hours and weekends
Must be willing to travel for out of state projects
Experience with pallet jack and data center server lifting tools is a plus; Must be able to lift to 40 lbs.
Ability to operate manual and power hand tools
Linux, Virtualization and Windows Server experience a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.This job is not eligible for bonuses, incentives or commissions.Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:18.49Maximum Compensation:25.01
Full-time