Vacancy expired!
- Responding to client queries and providing initial remote technical software support in a timely manner
- Maintaining highest client satisfaction and relationships even in severe and pressurized situations
- Interacting with client and IBM functions consistently until problem solution
- Performing problem management and end-to-end problem ownership by analyzing
- problems/situations and understanding problem impact on client business
- Employing IBM's standard support delivery methodologies and tools
- Logging all related activities for each customer query and handling client data securely
- Performing in international software support delivery processes and environments
- Responding to client queries and providing initial remote technical software support in a timely manner
- Maintaining highest client satisfaction and relationships even in severe and pressurized situations
- Interacting with client and IBM functions consistently until problem solution
- Performing problem management and end-to-end problem ownership by analyzing
- problems/situations and understanding problem impact on client business
- Employing IBM's standard support delivery methodologies and tools
- Logging all related activities for each customer query and handling client data securely
- Must have a technology and service desk background
- Graduate in any stream
- ITIL certification
- Multitasking skills.
- Ability to pay attention to detail.
- Preferred qualifications
- Proven work experience as operations supervisor
- The professional should be able to provide all the necessary support for Citrix Infrastructure.
- In-depth knowledge of performance metrics
- Excellent communication and leadership skills
- Organizational and time-management skills
- Excellent written and verbal skills
- Experience/understanding of ITIL methodology
- The ability to multitask across multiple incidents ·
- Understanding of SLAs and KPIs
- Experience of working in complex, high pressured environments within a 24-hour service structure
- ID: #23704823
- State: Texas Richardson 75080 Richardson USA
- City: Richardson
- Salary: Depends on Experience
- Job type: Permanent
- Showed: 2021-12-01
- Deadline: 2022-01-29
- Category: Et cetera