AIX Engineer

05 Dec 2024

Vacancy expired!

Inviting applications for the role of Lead Consultant – AIX Engineer

This This level needs to perform initial issue analysis, problem definition, ticket routing, and simple issue resolution. Often processes requests for application access or support with configuring plugins. They should have proficiency in ITIL and other IT operations frameworks. The professional should be able to provide all the necessary support for Citrix Infrastructure.

Responsibilities
  • Responding to client queries and providing initial remote technical software support in a timely manner
  • Maintaining highest client satisfaction and relationships even in severe and pressurized situations
  • Interacting with client and IBM functions consistently until problem solution
  • Performing problem management and end-to-end problem ownership by analyzing
  • problems/situations and understanding problem impact on client business
  • Employing IBM's standard support delivery methodologies and tools
  • Logging all related activities for each customer query and handling client data securely
  • Performing in international software support delivery processes and environments
  • Responding to client queries and providing initial remote technical software support in a timely manner
  • Maintaining highest client satisfaction and relationships even in severe and pressurized situations
  • Interacting with client and IBM functions consistently until problem solution
  • Performing problem management and end-to-end problem ownership by analyzing
  • problems/situations and understanding problem impact on client business
  • Employing IBM's standard support delivery methodologies and tools
  • Logging all related activities for each customer query and handling client data securely

Minimum Qualifications
  • Must have a technology and service desk background
  • Graduate in any stream
  • ITIL certification
  • Multitasking skills.
  • Ability to pay attention to detail.
  • Preferred qualifications
  • Proven work experience as operations supervisor
  • The professional should be able to provide all the necessary support for Citrix Infrastructure.
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Excellent written and verbal skills
  • Experience/understanding of ITIL methodology
  • The ability to multitask across multiple incidents ·
  • Understanding of SLAs and KPIs
  • Experience of working in complex, high pressured environments within a 24-hour service structure

  • ID: #23910982
  • State: Texas Richardson 75080 Richardson USA
  • City: Richardson
  • Salary: Depends on Experience
  • Job type: Permanent
  • Showed: 2021-12-05
  • Deadline: 2022-01-29
  • Category: Et cetera