Application Support Analyst

28 Nov 2024

Vacancy expired!

NAVA Software solutions is looking for an Application Support Analyst for one of our clients. Details: Application Support Analyst Duration: Full time / Direct Hire Location: Houston TX The Application Support Analyst will provide technical support to end users for our core applications, as well as assist the development team with the testing and release of software applications. An Application Support representative possess excellent technical, analytical, organizational and communication skills. This position works directly with the software development team and provides Tier II support. Job Functions:

  • Troubleshoot issues and tickets in a timely manner
  • Remain current with system information, changes and updates
  • Provide direct technical phone support to our customers
  • Assists IT with testing applications for security and infrastructure related changes
  • Diagnose software performance issues/bugs by working with other members of the technical support and software development teams in order to identify and resolve problems in a timely and effective manner
  • Testing and supporting application updates and software releases
  • Validate data in SQL by using SSMS
  • Track and report Support Ticket statistics
  • Work closely with various teams to debug and solve production issues
  • Conduct post-release and post implementation testing
  • Report various bugs and errors to their respective development teams
  • Interact with customers or the HelpDesk to provide and process information in response to inquiries, concerns, and request about products
Skills:
  • Interpersonal skills
  • Time management
  • Self-Starter
  • Highly organized
  • Excellent verbal and written communication skills
  • Detail oriented
Notes: The ideal Application Support Analyst has exceptional analytical, troubleshooting, problem-solving and root cause analysis skills. This individual will strive with a positive and results oriented mind set with the ability to multitask and consistently meet assigned deadlines.

  • ID: #23581002
  • State: Texas Houston 77086 Houston USA
  • City: Houston
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2021-11-28
  • Deadline: 2022-01-23
  • Category: Et cetera