Application Support Engineer

03 Dec 2024

Vacancy expired!

Genuent is hiring an Application Support Engineer for our direct client in Austin, TX. This is a direct hire opportunity. Qualified candidates should send their resume (Word format) to Erica Shackleton at Due to client restrictions, we are only accepting those authorized to work in the US without visa sponsorship now or in the futureApplication Support Engineer - Austin, TXDirect HireTo sustain the growth of our customer portfolio and to extend our services offering, we are looking for new Support Engineers. On top of joining a fast-growing and innovative company, you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best-practices as a whole. Historically based in Europe, we are expanding the team at our new office in downtown Austin, Texas. Come and help write this team's story with us.The impact you can haveAs a Support engineer, you will contribute to the company's products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner. You will represent customer voice in product roadmap discussions.On a daily basis, you will

  • Help customers integrate our solutions across their development pipeline. It means helping the technical integration with developer IDE, ALMs and Continuous Integration chain; the integration to software lifecycle (SCM, build, test) and the integration to existing business applications (authentication, database etc.)
  • Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way
  • Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers
  • Work with the rest of the team to listen, challenge and refine customers feedback to feed the discussion with products teams and shape product evolutions
  • Have a voice in enhancing the way we work
The skills you will demonstrate
  • Software engineering best practices, with at least 3-5 years of experience in maintaining and delivering high-quality software
  • Experience with common software engineering tools: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps). More than acronyms, these are the tools that our customers use and that our products integrate with.
  • Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database or else
  • Investigation skills to understand problems in their context and ability to reproduce them
  • Team player, receiving and giving feedback as well as sharing knowledge
  • Can-do attitude: challenging status-quo, leading and contributing to key improvements and innovations

  • ID: #23798842
  • State: Texas Austin 78701 Austin USA
  • City: Austin
  • Salary: BASED ON EXPERIENCE
  • Job type: Permanent
  • Showed: 2021-12-03
  • Deadline: 2022-01-31
  • Category: Et cetera