Application Support Engineer

The Depository Trust & Clearing Corporation
Coppell, TX
29 Jul 2022
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Are you ready to explore a world of possibilities? Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

Pay and Benefits:
  • Competitive compensation, including base pay and annual incentive
  • Comprehensive health and life insurance and well-being benefits, based on location
  • Retirement benefits
  • Paid Time Off and other leave of absence

  • Flexible/Hybrid Work Arrangements

Why you'll love this job: Being a member of the Risk & Data Team as an Application Support Engineer, you will be responsible for providing technical support of all the applications within the Risk & Data Services department for the SIFMU/Risk/Data Services areas. The role will be executing all aspects of the operating procedures/run-books within a predefined shift pattern for our department. This role is encouraged to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and bring up technical support incidents where necessary.

Your Primary Responsibilities:
  • Support DTCC applications by providing monitoring, application, and system support for DTCC's production application services client facing environments.
  • Provide 24x7 support for event monitoring, incident triage and partner concern
  • Provide support to all applications on a shift basis, handling any activity for any region within the local time zone coverage.
  • Implementation of efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
  • Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
  • Support for change management and execution of DTCC's production application services.
  • Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting.
  • Client support team engagement to assist with application related incidents, client testing and integrations.
  • Support disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting.
  • Support risk and control processes into day-to-day responsibilities to monitor and mitigate risk; raise appropriately.

NOTE: Responsibilities of this role are not limited to the details above

Talents Needed for Success:
  • Minimum 4+ years of experience in application support or related field
  • Extensive experience with application support - basic programming skills, log reading and analysis
  • Solid understanding of different technologies and applications.
  • Programming and scripting - ability to establish automation, write scripts (Perl, Python, Chef, Puppet) or implement system solutions.
  • Expertise of system administration - system configuration management, resource sharing, operating system fundamentals.
  • Cloud Computing - AWS, Cloud Watch, Cloud Formation, Azure
  • Bachelor's degree in technical/computer field or related experience required

Additional Qualifications:
  • Knowledge of application support - basic programming skills, log reading and analysis
  • Experience in managing multiple platforms (Operating systems - UNIX, Linux, Windows)
  • IT Certifications - CISSP, Linux, CompTIA, OCP, etc.
  • ITIL certification is a plus but not required
  • Scheduling technology experience (Auto-sys, CA Scheduler)
  • Understanding of different technologies and applications:
  • Database - Oracle, Sybase, MS SQL, DB2, Snowflake

Who We Are: DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC's subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.
  • ID: #44466373
  • State: Texas Coppell 75019 Coppell USA
  • City: Coppell
  • Salary: USD TBD TBD
  • Job type: Permanent
  • Showed: 2022-07-29
  • Deadline: 2022-09-26
  • Category: Et cetera
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