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- Provide technical support and recommendations for the selection, manufacturing, and application of Flowserve IOT products.
- Responsible for translating IOT proposals into job specific infrastructure plans including drawings and bills of materials.
- Support operations, engineering, quality, and other customers as necessary to meet their objectives and to achieve on-time delivery (OTD) goals.
- Prepare technical reports of appropriate depth and detail to document product design development, product failure analysis, and laboratory and field-testing programs.
- Participate in interdepartmental activities to ensure that concurrent engineering techniques and best practice processes are effectively implemented throughout the engineering group.
- Review of design for manufacturability and design cost issues.
- Support standardization and continuous improvement of product and process.
- Must be a team player, able to problem-solve and work constructively with customers and co-workers.
- Strong mechanical aptitude, organizational, and interpersonal skills.
- Some physical activity required (e.g., light lifting, walking large customer sites, and ascending/descending ladders and staircases in multi-story facilities).
- Communicate the needs of customers to Flowserve and be the customers' primary source of information regarding design, application, installation, operation, and maintenance of our IOT technology.
- Act as liaison between customers and Flowserve's sales engineers, reliability engineers, customer service, and manufacturing.
- Troubleshoot technical problems at our customer sites and in-house at our Flowserve Quick Response Repair Center.
- Complete projects requiring both hands-on and mathematical approaches such as failure analysis reports, product performance reports, and engineering analyses.
- Evaluate reports and data to support recommendations for improvement, replacement, or repair of equipment.
- Help organize and ensure monthly meetings to maintain visibility to track RAIL items
- Provide technical guidance about successful installation and operation of our products, ensuring that standardized installation procedures are followed.
- Maintain data regarding customer equipment and parts inventories, responding with appropriate actions regarding inventory reduction and consolidation.
- Maintain data in engineering systems; process engineering change notices; submit corrective action reports; and maintain current, accurate, organized files.
- Help conduct technical training as needed for our suppliers and customers. Able to work after hours in emergency situations
- Bachelor of Science in Mechanical, Electrical, or Industrial Engineering
- 5+ years of technical experience in customer support and/or troubleshooting of industrial equipment/technology
- 5+ years in-plant operations experience.
- 2+ years of working knowledge of industrial rotating equipment (pumps, seals, valves)
- A good understanding of business financials and operations acumen
- Experience with instrumentation and/or monitoring
- Clear written and verbal communication style; to be a professional face of Flowserve to our customer
- Excellent interpersonal skills and a high sense of urgency with a customer-focused mindset to execute
- Ability to produce professional reports and presentations in keeping with company policies & objectives
- Computer proficiency: Microsoft Office, Solidworks, Windchill (PLM) experience
- Strong time management and organization skills
- Strong analytical and problem-solving skills
- Strong critical thinking and attention to detail
- Up to 25% travel (domestic and international)
- ID: #21045660
- State: Texas Houston 77246 Houston USA
- City: Houston
- Salary: USD TBD TBD
- Job type: Permanent
- Showed: 2021-10-13
- Deadline: 2021-11-27
- Category: Architect/engineer/CAD