Bilingual Customer Service Representatives

Responsibilities:

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services

Collects and enters orders, provides accurate, valid and complete information to customers on order status and product information for both existing and new products or services.

The CSR will also determine the best freight forwarding option and provide customers with tracking information and invoices

Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff

Ensures that appropriate actions are taken to resolve customers’ problems and concerns.

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments

Performs other related duties as assigned

Requirements:

Excellent communication skills including active listening

Service-oriented and able to resolve customer grievances

Ability to multi-task, prioritize and manage time and tasks effectively

Team player that pays attention to detail and can adapt to frequent changes

Proficient computer skills with the ability to learn new software