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Job Description
A Brokerage Air/Ocean CSR will be expected to ensure timely and accurate operations, while providing exceptional customer service within theBrokerage Department.
- Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
- Track and Trace international shipments
- Ensure smooth, accurate and timely submission of US Customs entries to obtaintimely clearance of cargo from US Customs and Participating Government Agencies
- Timely dispatch freight to truckers and coordinate delivery
- Ensure accurate and timely client and service provider billing
- Identify and manage exceptions while identifying opportunities for continual improvement in processes
- Understand all the elements of the import customs Desk Level Operating Procedure and correctly interpret this information to fulfill our customerĀ“s instructions and expectations.
- Ensure compliance at all times by following government regulations and company policies
Qualifications
Minimum Qualifications:- Minimum of 2 years of Customs Brokerage Experience with good knowledge of brokerage process and interactions with government agencies
- Experience with working withtruckers, terminals, forwarders and carriers
- Driven and motivated to continue in a career in international logistics
- Must be able to work out of the El Paso office
- High School Degree or equivalent required
- Must be legally authorized to work in the United States
- Must not require future sponsorship for employment visa
- Must have the ability to work overtime in support of the department needs
- Fluent in English, both written and verbal
- Good computer skills (Word, Excel, and familiarity with PowerPoint)
- Familiarity with 10-key usage
- Ability to multi-task and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be pro-active in thought and action
- Strong organizational skills
- Analytical with a strong attention to detail
- Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Willing to pitch in and help on last minute projects or assist team members
- Excellent written, verbal, and interpersonal communication skills
- Has a demonstrated strong work ethic, and reliability
- Comfortable working in a professional business environment
- Proven ability and desire to learn new software and technologies
- Successful candidates must pass a background check
- Undergraduate Degree Preferred
- Customs Brokerage License or actively pursuing
- Customs Brokerage Experience with good knowledge of brokerage process and interactions with government agencies
Additional Information
All your information will be kept confidential according to EEO guidelines.