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- 8+ years of experience as Business Analyst / Product Owner
- Experience in logistics and transportation is required. Experience in Railroad needed.
- Reimagine Business Processes with focus on leveraging digital technologies and industry best practices
- Extensive experience in conducting Business Process discovery/ideation and design thinking workshops with 15-30 Business and IT SMEs at all levels including middle/senior management
- Expertise in Requirements Analysis & Management, Solution design (target state), Project Planning & Documentation (Process Recommendations, templates & tools, Business Requirements and Functional Specification Document, Customer Journey mapping)
- Ability to model L1-L4 business processes using BPMN standards in BPM tools (e.g. ARIS, Pega, Lombardi) and MS Visio
- Ability to analyze and share recommendations to improve/modify existing processes / systems for clients
- Knowledge of Business and Operational KPIs, frameworks for KPI definition and establishment, performance measurement is essential