Business Systems Analyst (ServiceNow)

02 Jul 2024

Vacancy expired!

Job Title: Business Systems Analyst (ServiceNow)

Location: Frisco, Texas (Hybrid)

Duration: 12 Months Contract (Possibility for extension)

Job Description:

ServiceNow BSA

Responsibilities:
  • Facilitate requirements gathering and functional design discussions on project and enhancement requests through a working technical knowledge of ServiceNow based on best practices recommendations AND understand of how we have ServiceNow implemented at the Client from a business perspective
  • Prepare functional and technical documentation for enhancements and projects, and facilitate approvals from stakeholders
  • Prepare overall ServiceNow roadmap based on understanding existing initiatives and opportunity on leveraging functionality to propose new initiatives
  • Establish and enforce release commitments and timelines based on establishing LOE and priority and enhancement requests and scope of what is feasible to be included in each release
  • Facilitate User Acceptance Testing
  • Ability to perform hands-on configuration and development on the ServiceNow platform

Qualifications:
  • 7+ years of experience as a Business System Analyst, Project Management and/or Product Owner with a minimum of 2-3 years with the ServiceNow ITSM suite (i.e. Incident, Problem, Change, Service Catalog, SLA)
  • Experience with other ServiceNow modules (e.g. Demand Management, CMDB, Event management)
  • User story writing, backlog management, backlog prioritization is a must
  • ITIL v3 Foundation Certified
  • Experience managing one or more new implementations of ServiceNow a plus
  • Strong consulting, oral presentation, and written communications skills
  • Proven analytical problem-solving skills.

  • ID: #43773321
  • State: Texas Frisco 75033 Frisco USA
  • City: Frisco
  • Salary: Depends on Experience
  • Job type: Contract
  • Showed: 2022-07-02
  • Deadline: 2022-08-30
  • Category: Et cetera