Call Center Associate

Associate, Contact Center Operation, Life & Annuity InsuranceRemoteInviting applications for the role of Associate, Life & Annuity Customer Contact CentreWork experience0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services)ResponsibilitiesMotivated individuals who’re ready to take up challenges and are team oriented in a fast-paced environmentAssisting policy owners and agents with incoming calls pertaining to their life insurance policies/ productsCalls may include but are not limited to questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.)Essential skills:Good analytical and problem-solving skillsAbility to communicate verbally and through emails/phones with businessesPrior call center experienceAbility to multi-task and handle calls and caseload with a high degree of accuracyOpen for feedback and Passionate about their own learning and developmentProven problem-solving skills and ability to provide optionsHighly motivated and committedTeam player, supporting and assisting colleagues whenever possibleTechnical skillsKnowledgeable in using MS Office (Outlook, SharePoint and PDF)Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services)Proven computer experience with solid keyboarding skills and proficiency with learning new applications