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DDP is looking for an exceptional and talented Associate to join its Sales Enablement Product organization. This role will be responsible for supporting the infrastructure necessary to enable the sales process and users including but not limited to end user and production support model; reporting requirements; sales and change readiness programs; delivery, deployment and roll out of new capabilities; Sales Champion and adoption programs, and other Sales Enablement activities to drive front office productivity, usage and enhance the user experience.Key Responsibilities
Engage with Salesforce front office users and Executive Admins to facilitate and support access and entitlements, account and portfolio maintenance, including coverage team, account hierarchy, cost center and client reference information
Manage and partner with Salesforce Production Support Team and Area Product Managers on platform, functionality and data integration issues, including design discussions, feedback on solutioning, testing and roll-out activities
Monitor the Sales Operations Team service desk case queue, and track and monitor progress of cases
Design and develop Salesforce reports related to program management, portfolio management, activity and opportunity
Partner with the Sales Readiness team on change management, learning curriculum and communication plan
Partner with Business Success Leads across CB and Design COE team to increase engagement and adoption of sales tools
Provide insight into product backlog items related to support, enhancements and new features identified by end users and business stakeholders
Support the Sales Enablement Team to deepen Salesforce and product knowledge with CB Champions and drive adoption and usage with end users
Preferred Qualifications
BA / BS degree or equivalent experience minimum
Minimum of 2-5 years of Sales Operations / Process Analysis / Process Improvement
Strong understanding of Commercial Bank business, Financial Services industry and Customer Experience
Outstanding communication and interpersonal relationship skills
Highly motivated, detail oriented, team player, self-starter and ability to work independently under tight timelines are essential
Strong analytical skills required
Experience working with Salesforce preferred
Proficient in Microsoft Office: Word, Excel and PowerPoint
Excellent presentation skills
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/Veterans
Full-time