Client Director / Oracle ERP program Manager / Cloud program Manager ( Logistics Experience is Must )

program Management, Customer and Stakeholder management, Account Mining and Growth, Strong Client Engagement Skills, Strong experience in Oracle ERP(SaaS Fusion, Hyperion and OAC) & Logistics preferred, Expertise on End-End Digital Transformations (Application Modernizations, DevOps).

• Own End-to-End delivery of all the tagged accounts. Solid experience in managing large teams is required
• Establish a strategy of continuous delivery and risk management that enables proactive decisions and actions throughout the delivery life cycle of all tagged accounts
• Own and Drive Weekly/ Monthly and Quarterly reviews.
• Displaying a broad knowledge of contractual SLAs to ensure service delivery as per client expectations
• Maintains high customer satisfaction ratings that meet company expectations
• Effectively manage schedules and timelines - maintains timeline-bound project roadmap including long-term delivery forecast

• Plan and Strategize for Account growth and establish a strong relationship with decision makers including CxO’s across LOB’s
• To have required Technical expertise to navigate customers towards Digital journey and effectively showcase/ explain ready to go market solutions or IP’s.
• Manage customer relationships through regular communication with clients
• Drive Strategic meetings with key leadership (Monthly and Quarterly)
• Improving customer service experience, create engaged customers and facilitate organic growth
• Taking ownership of customers issues and following problems through to resolution
• Get higher Customer satisfaction (CSAT) levels.

• Identifies opportunities for new business and account growth - $10M+ Accounts
• Quick to identify growth opportunities at the customer location and work with various stake holders, to define & deliver a proposal response.
• Experience in growing the Gross Margins
• Work with the offshore team closely to efficiently progress the Opportunities from Proposal to Final stages.
• Upsell and Cross Sell of various services