Client Experience Coordinator

OverviewClient Experience Coordinator will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee safety, productivity, and quality of operations. Travel 75%Pay: $70k-80KThe pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data.Benefit Information:ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.Essential functions, duties & responsibilities:

Establish and maintain strong client relationships with assigned account(s).

Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.

Promote a strong safety culture and safe work environment.

Motivate and develop the team while supporting organizational change.

Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.

Perform daily quality control inspections to ensure quality standards are met or exceeded.

Adapt departmental plans and priorities to adapt to operational challenges.

Perform time studies to optimize operational tasks, schedules, and staff allocation.

Look for opportunities to increase revenue by providing additional or periodic services to the client.

Drive performance management in performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary.

Education:

Bachelor’s degree or equivalent experience.

Experience:

3 to 5+ years of experience, including 2+ years of supervisory experience.

Other:

Ability to adjust work schedule as needed to support the operation. 

Solid business acumen and basic accounting principles.

Working knowledge of OSHA safety standards and regulations.

Ability to grow strong relationships across all levels of the organization.

Ability to work through ambiguity and maintain composure in a variety of situations.

Passion for excellence backed by a track record of accountability, collaboration, and integrity.

Ability to effectively lead a staff of direct reports.

Exceptional verbal and written communication, interpersonal, consultative, and negotiation skills.

Ability to work in a fast-paced work environment balancing multiple projects and embracing change.

Ability to resolve issues under tight timeframes and pressure.

Ability to prioritize assignments and projects and to multi-task within restricted time constraints.

Excellent written and verbal communication, team building, and planning skills.

Excellent time management and organizational skills, detail orientation with solid analytical, troubleshooting, and decision-making skills

Strong interpersonal skills; ability to develop productive business relationships; and ability to influence and educate key internal clients.

REQNUMBER: 105353All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.